Terms of Service — SEH Diary
Effective date: 7 July 2026 · Smart Energy Group LTD
1. Interpretation and Definitions
- “Company” (referred to as “we”, “us” or “our”) means Smart Energy Group LTD, a company registered in the United Kingdom.
- “Application” means the SEH Diary mobile application for iOS.
- “Service” means the Application and the appointment-management functionality it provides.
- “User” (referred to as “you”) means an employee or contracted field operative of the Company who has been issued an account.
- “Account” means the username and password issued to you by the Company to access the Service.
2. Acknowledgment
These Terms of Service govern your use of the Application. By signing in to the Application you agree to be bound by these Terms. If you do not agree, you must not use the Application. Your use of the Application is also subject to our Privacy Policy, which describes how we handle your personal data.
SEH Diary is an internal workplace tool. It is intended solely for staff and contracted operatives of Smart Energy Group LTD. There is no public registration, and the Application is not offered to the general public.
3. User Accounts
- Accounts are created, issued and managed exclusively by the Company. You cannot register an account yourself.
- You are responsible for keeping your login credentials confidential and must not share them with anyone, including colleagues.
- You must notify the Company immediately if you believe your account has been compromised.
- Accounts of staff who leave the Company are deactivated in line with our internal procedures.
4. Acceptable Use
You agree to use the Application only for its intended purpose — managing your work appointments as part of your duties. In particular, you must not:
- access or attempt to access data belonging to other operatives or customers beyond what the Application intentionally shows you;
- share customer information from the Application with any third party except as required to perform your work;
- copy, modify, reverse-engineer or create derivative works of the Application;
- use the Application in any way that breaches your employment or contractor agreement, Company policies, or applicable law.
5. Intellectual Property
The Application, including its design, branding, logos and underlying software, is and remains the exclusive property of Smart Energy Group LTD and its licensors. These Terms do not grant you any rights to the Company’s trademarks or other intellectual property beyond the limited right to use the Application for work purposes.
6. Feedback
If you provide suggestions or feedback about the Application, the Company may use it without restriction or compensation. We welcome feedback — it helps us improve the tool for everyone.
7. Third-Party Services
The Application relies on third-party services, including Apple (App Store distribution, Apple Maps directions) and Supabase (database hosting). Those services are governed by their own terms, and the Company is not responsible for their availability or content. Distribution of the Application through the App Store is additionally subject to Apple’s standard Licensed Application End User License Agreement.
8. Termination
The Company may suspend or deactivate your account at any time, without prior notice, including when you cease to work with the Company or in the event of a breach of these Terms or Company policies. Upon termination, your right to use the Application ceases immediately.
9. Reminders Disclaimer
Do not rely solely on app notifications. The Application can send optional reminders about upcoming appointments. Notifications may be delayed or not delivered due to device settings, connectivity or operating-system behaviour. You remain responsible for attending your appointments on time, and should always check your schedule in the Application directly.
10. Limitation of Liability and “As Is” Disclaimer
The Application is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, to the maximum extent permitted by law. The Company does not warrant that the Application will be uninterrupted or error-free. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect or consequential loss arising from the use of, or inability to use, the Application. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under the law of England and Wales, including any statutory rights you hold as an employee.
11. Governing Law
These Terms are governed by the law of England and Wales. Any dispute arising from these Terms or the use of the Application shall be subject to the jurisdiction of the courts of England and Wales. If you have a concern, please contact us first — we aim to resolve issues informally.
12. Severability and Waiver
If any provision of these Terms is held to be unenforceable, the remaining provisions continue in full force. A failure by the Company to enforce any right under these Terms does not constitute a waiver of that right.
13. Changes to These Terms
We may update these Terms from time to time. The current version will always be available at this address. If a change is material, we will notify staff through the Company’s usual communication channels before it takes effect. Continued use of the Application after changes take effect constitutes acceptance of the revised Terms.
14. Contact Us
Questions about these Terms of Service? Email: [email protected]
Updated 7th Jul 2026.